Privacy Policy

Last updated: October 26, 2026

Information We Collect

We collect information that you provide directly to us when using our services, including:

• Name and contact information
• Email address
• Service preferences and inquiry details
• Property address for service delivery
• Payment information when processing transactions

How We Use Your Information

The personal information we collect is used for the following purposes:

• Providing and delivering the cleaning services you request
• Processing your payments and managing billing
• Communicating with you about services, schedules, and updates
• Improving our service quality and customer experience
• Complying with legal obligations and resolving disputes

Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With service providers who assist in our business operations
• When required by law or to respond to legal processes
• To protect our rights, property, or safety, or that of others
• With your explicit consent for specific purposes

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data under certain conditions
• Object to or restrict certain processing of your information
• Withdraw consent where processing is based on consent

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When information is no longer needed, we securely delete or anonymize it.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. You can control cookie preferences through your browser settings. For detailed information, please refer to our Cookies Policy.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on this page with an updated revision date.

Contact Us

If you have questions or concerns about this privacy policy or our data practices, please contact us at [email protected]